ZELPHARIC Returns Policy

At ZELPHARIC, we appreciate your business and strive to provide you with quality products. We understand that sometimes an item may not meet your expectations, and therefore we have a returns policy to ensure your satisfaction.

Eligibility for Returns

• Products must be returned within 30 days of the purchase date.
• Items should be unused, and in the original packaging with all tags attached.
• Some items, such as perishable goods, custom products, and certain health and personal care items, are non-returnable.

Return Process

1. Contact our customer service team at [email protected] to initiate your return.
2. Provide your order number and details of the item you wish to return.
3. You will receive a return authorization number and instructions on where to send your item.
4. Pack the item securely and include all original documentation.

Refunds

Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, the refund will be processed to the original payment method within 7-10 business days.

Exchanges

If you wish to exchange an item, please follow the return process and place a new order for the replacement item.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us immediately at [email protected] to resolve the issue without delay.

Contact Us

For further assistance or inquiries, please reach out to our customer support team at [email protected] or call us at (555) 123-4567.

Thank you for choosing ZELPHARIC.